FAQ

What is School of Rock's Del Mar Privacy Policy?

Effective Date: February 25th, 2025

At School of Rock Del Mar, we respect your privacy and are committed to protecting the personal information of our students, parents, and visitors. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information. We want you to feel confident that we will never sell, share, or misuse your personal information in any way. By using our services, you consent to the practices described in this policy.

1. Information We Collect
We collect personal information in the following ways:

Enrollment Information: When a student or parent registers for our programs, we collect contact details such as name, address, phone number, and email address. We may also ask for additional information related to the student's music interests and goals to provide a tailored experience.
Payment Information: For enrollment and payment processing, we collect payment details, including credit card numbers and billing information, through secure payment systems.
Communication Data: We may collect personal information when you communicate with us via email, phone, or other platforms. This information may include your name, contact details, and the content of your communication.
Surveys and Feedback: We may ask for your feedback through surveys or questionnaires to improve our services. Participation is entirely voluntary.

2. How We Use Your Information
We use the information we collect to provide and improve our services to our students and their families. The purposes for which we use your information include, but are not limited to:

Providing Services: To enroll students, schedule classes, process payments, and communicate important updates related to our programs.
Customer Support: To respond to inquiries and assist with any issues or concerns.
Marketing and Promotions: To inform you of new classes, events, promotions, or services that may interest you. However, you have the right to opt-out of marketing communications at any time. To opt out of SMS messages, reply with STOP to any message you receive from us.

Surveys and Feedback: To enhance and personalize the student experience and improve our services based on your feedback.

3. How We Protect Your Information
At School of Rock Del Mar, we take your privacy seriously. We implement a variety of security measures to ensure the safety of your personal information, including:

Data Encryption: Sensitive payment information is encrypted using industry-standard encryption technologies to protect it from unauthorized access during transmission.
Secure Storage: We store personal information in a secure manner and limit access to authorized personnel who require it for legitimate business purposes.
Access Control: We restrict access to your personal information to ensure that it is only available to employees who need it to fulfill their duties.
Ongoing Training: Our staff is regularly trained on how to handle personal information securely and in compliance with privacy laws.

4. Sharing and Disclosure of Personal Information
We value your trust and want to assure you that we will never sell, rent, or share your personal information with third parties for their marketing purposes. We do not share mobile information, including SMS registration data, with third parties for marketing purposes. We do not share your personal data with any outside companies or organizations unless:

Service Providers: We may share personal information with third-party service providers who assist us in operating our business, such as payment processors, email marketing platforms, and customer support tools. These providers are required to adhere to strict confidentiality agreements and are not allowed to use your personal information for any purposes other than providing services to us.
Legal Requirements: We may disclose personal information if required to do so by law or in response to legal processes, such as a subpoena, court order, or government investigation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will ensure that any successor entity adheres to this Privacy Policy.

5. Your Choices
We respect your rights when it comes to your personal data. Here are the choices available to you regarding the information we collect:

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or messages from us at any time by clicking the "unsubscribe" link in the communication or by contacting us directly. To opt out of SMS messages, reply with STOP to any message you receive from us.

Access and Update Your Information: You can request access to the personal information we hold about you or your child and request corrections if necessary. Please contact us at [insert contact details] for assistance.
Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer wish to use our services, you may request that we delete your personal information, subject to applicable retention requirements.

6. Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These technologies help us understand how visitors interact with our site, allowing us to improve its functionality. Cookies are small text files that are stored on your device to collect non-personally identifiable data, such as browser type, language preferences, and browsing behavior.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may impact your experience on our website.

7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy
School of Rock Del Mar is committed to protecting the privacy of children. We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to contact us:

School of Rock Del Mar
1555 Camino Del Mar, Del Mar CA 92014
Phone: 858-465-7625
Email: delmar@schoolofrock.com